Enterprise Incident Management
Engineered for Software Companies
Connect your engineering team and clients with first-class ticket triaging, automated SLA monitoring, confidential internal notes, and instant Telegram group dispatching.
Telegram First-Class Interface
Submit issues interactively with the bot wizard, verify client accounts via 6-digit OTP, and dispatch instant alerts to Support, Dev, and Critical channels.
Dual Communication Isolation
Public customer replies synchronize outwards, while confidential engineering notes remain strictly shielded from clients, attachments, and external webhooks.
Strict SLA Policy Tracking
Automatic calculation of first response and resolution deadlines based on contract tiers, with live countdown timers and instant escalation on breach.